Privacy Policy

DATE OF EFFECT:

This Privacy Policy comes into effect from Date- 01-01-2023

At Pure Radiance, we respect every individual’s right to privacy. Our relationship with you is most valuable asset and is the very basis of our name and reputation. Your visit to Pure Radiance website is subject to this Privacy Policy.

Pure Radiance is committed to safeguard and protect customer privacy.

The information collected by Pure Radiance website is described in this Privacy Policy. It describes all about the information we use and how it processed/shared. It also describes the measures taken to protect the security of this information. It describes how a customer can also access, modify or delete personal information provided. It also describes how customer can agree/disagree to processing of personal information for the purpose of receiving communications from Pure Radiance for promoting its products and offers.

By accepting the Privacy Policy, you express your consent to use your personal information in accordance with this Privacy Policy.

How we use your information

  • What information do we collect?
  • Why do we collect this information?
  • When you use our website?
  • How long do we keep your information for?
  • When you submit an enquiry via our website?
  • When you sign up to receive our newsletter?
  • When you submit a review about us?
  • When you take part in our feedback survey?
  • Your rights as a data subject
  • Your right to complain
  • When does this Privacy Policy apply?
  • Updates to this privacy policy

What information do we collect?

We collect information about you at our Website, mobile app, exclusive brand outlets and at our customer service centers. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse or children includes some or all the following:

  • Name (including title);
  • Address;
  • Country;
  • Phone number;
  • Email address;
  • Gender
  • Date of birth
  • Anniversary Date
  • Your IP address
  • Order details;
  • Query
  • I need help with (Subject)
  • Comments

Why do we collect this information?

  • Name (including title) To create user name/ required to provide personalized experience while answering question/ required to generate order invoice and shipment details by us as well as our shipment partner.
  • Address Required to generate order invoice and shipment details by us as well as our shipment partner including the Post code, City, Country etc… These details will be printed on the shipment labels for facilitating the delivery process.
  • Country We require the country you belong to answer you better/ to analyse your health related query better.
  • Phone Number Required to identify you as a member of the loyalty program, generate order invoice and shipment details by us as well as our shipment partner/ we may use your telephone number to contact you regarding your purchase
  • Email id Your email id is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, to receive communication on order related updates and if you subscribe, you may opt to receive offer and promotional emails.
  • Date of Birth We require the date of birth to offer discounts and special offers. Maybe used for analytical purposes, to understand age and provide relevant offers.
  • Anniversary Date We require the Anniversary date to offer anniversary discounts and special offers.
  • Gender We require gender details for analytical purposes to provide relevant offers.
  • IP address We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. Required to store for security purposes for aiding us to track any individual in case of any misshaping in our website/ system
  • Order Details To create a record of your order, to fulfil the orders and analysing our sale in each arena
  • Query Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or blank
  • I need help with (Subject) Required to direct questions to the right team to provide quick solutions
  • Comments Enter further details to your query/ question to better understand the situation

 When you use our website?

When you use our website to browse our products and services and view the information we make available, a number of cookies that we and third parties use to allow the website to function, to collect useful information about visitors and to facilitate you better experience.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.

However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.

How long do we keep your information for?

There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement

The only exceptions to the periods mentioned above are in situations where in the law requires us to hold your personal information for a longer period, or delete it sooner; Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or

However, you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

When you submit an enquiry via our website?

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information you provide to make any automated decisions that might affect you.

When you sign up to receive our newsletter?

When you sign up to receive our newsletter, we ask for your name and your email address.

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

You can withdraw your consent at any time and we will stop sending you the newsletter.

Your name and email address are shared with a third party mailing system

We do not use the information you provide to make any automated decisions that might affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

When you submit a review about us?

When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.

When you take part in our feedback survey?

When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.

We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services. 

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

If you have any specific data protection concerns or a complaint, you can contact our privacy team at legal@pure-radiance.com Or

The telephone: on _____________ (India Toll Free)

(Available between ____ hrs IST to ____ hrs IST).

Pure Radiance LIMITED

702 Baba Heritage, Plot no 2, Sector 44A, Seawoods, Navi Mumbai 400706

If you have any questions regarding the processing of your personal information, please contact: care@pure-radiance.com

When does this Privacy Policy apply?

This Privacy Policy applies to all of the services offered by Pure Radiance Limited, via its websites that include www.pure-radiance.com, but excludes services offered by other companies or individuals, including products or sites that may be displayed to you the products of Pure Radiance when browsed in search of our official website..

OTHER INFORMATION

Cards(Debit/Credit) and Banking Information

Pure Radiance never collects or stores any of your Banking or Cards(Credit/Debit) information. Such information is furnished only on the payment gateway (third party) for processing the purchase payments online, to which Pure Radiance has no access. The banking information is directly processed by the payment gateway provider to the concerned banking network.

Data Hosting

The information collected upon our website from customers in stored on the third party servers. This collected information is stored and managed by data hosting service providers in India or overseas. The Data server providers are all PCI Complaint with proper secure servers. However, if there is any data breach at the Data server end, Pure Radiance will not be liable of the security for website hosting holding customer data.

Employment

If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.

Tracking Links

We use certain applications for tracking user links to our website for the purpose of remarketing and carts tracking. These are codes embedded on the pages of our website which are not visible to the user on the website. It may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes.

 

Cookies

Browser Cookies are bits of text that are placed on your computer’s hard drive, when you visit our website. Flash Cookies are similar to Browser Cookies, except that they can store more complex data than simple text and are stored in your browser, rather than on your hard drive. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, Cookies. If you reject our Cookies or opt-out of the use of cookies, you may still use this website, but you may be limited in the use of some of its features.

Third Parties

Some third party vendors or apps may be used to perform some functions on our behalf. Examples include courier companies, data analysis, reporting and customer support specialists, email vendors, web-hosting companies and sms promotion companies. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

 

Business Information Transfers

During business process enhancement we might require user information including personal one to be migrated as they fall in business assets jurisdiction. This is done during technological enhancements done during the updating of our website for better user experience and feel. So by submitting your personally identifiable information on the website you agree that your data may be transferred to such parties in these circumstances.

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.

Concerning Social Media Like/Share/Login Options

On our pages, you will find a button linking to our Social Media profiles and pages. By clicking such buttons/links, the data about the visit to our pages/profiles or login can be linked to your Social Media account via our website.1